ONLINE SHOPPING

Online ordering is available to residents within Canada over the legal age (19 years of age).

This website has an integrated online shopping area that allows you to purchase wines instantly with a valid Visa, MasterCard, Amex, PayPal through a secure payment-processing page. After placing an order online, you will receive an electronic receipt of your order via e-mail.

SHIPPING POLICY

We use several methods to ship online orders including Canada Post and local couriers between Monday and Friday. Local pickup at the farm is an option that can be selected at checkout.

Ontario-wide shipping is offered at a flat rate of $25.00 per order. Shipping rates for all other Canadian provinces and territories are calculated at checkout based on destination postal code and applicable carrier rates.

Free shipping promotions are available on qualifying online orders of $150 or more within Ontario and $350 or more within Canada, before applicable taxes and discounts.

Free shipping offers are intended for consumer purchases and standard parcel shipments only. Rosewood Estates Winery reserves the right to limit, modify, or decline free shipping on large-volume orders, bulk purchases, palletized shipments, remote destinations, or any shipment requiring freight services. In such cases, additional shipping charges may apply and will be communicated to the customer prior to processing the order.

Rosewood Estates Winery reserves the right to determine the most appropriate shipping method for all orders.

Rosewood Estates Winery will not be responsible for delays in delivery if that delay or failure is caused by circumstances beyond its control. Rosewood Estates Winery does not assume responsibility for damage resulting from weather conditions during transit.

REFUND AND FAULTED PRODUCT POLICY

If there are any consumer concerns with one of our products, contact must be established directly with Rosewood before any return, refund or exchange of a product can be completed.

We require proof of purchase and to be contacted as soon as any “corked” or “gone bad” wine, mead or honey products have been opened. The faulted product must be returned in full at the winery within 30-days of opening. A refund or store credit can be supplied or a replacement product will be provided of similar or equal value. We will exchange the faulted bottled with the same vintage (if we are currently still selling it), if the same product is not available we will replace it with the current vintage available.