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Shipping and Return Policy

ONLINE SHOPPING

Online ordering is available to residents within Canada over the legal age (19 years of age).

This website has an integrated online shopping area that allows you to purchase wines instantly with a valid Visa, MasterCard, Amex, PayPal through a secure payment-processing page. After placing an order online, you will receive an electronic receipt of your order via e-mail.


SHIPPING POLICY

We use several methods to ship online orders including; Canada Post and local couriers between Monday and Friday. Local curbside pickup at Rosewood is an option that can be selected at checkout. Shipping rates are calculated via Canada Post based on your postal code at the time of checkout. Rosewood Estates will not be responsible for delays in delivery if that delay or failure is caused by circumstances beyond the organizations control.

 

REFUND AND FAULTED PRODUCT POLICY

If there are any consumer concerns with one of our products, contact must be established directly with Rosewood before any return, refund or exchange of product can be completed.

We require proof of purchase and to be contact us as soon as any “corked” or “gone bad” wine, mead or honey products have been opened. The faulted product must be returned in full at the winery within 30-days of opening. A refund or store credit can be supplied or a replacement product will be provided of similar or equal value. We will exchange the faulted bottled with the same vintage (if we are currently still selling it), if the same product is not available we will replace it with the current vintage available.